![A Customer Discovered Their $350 Lego Set Was Missing Pieces. The Company's Response Was Brilliant | Inc.com A Customer Discovered Their $350 Lego Set Was Missing Pieces. The Company's Response Was Brilliant | Inc.com](https://www.incimages.com/uploaded_files/inlineimage/630x0/240800952_10158341724937036_8486816406015132331_n_60551.jpg)
A Customer Discovered Their $350 Lego Set Was Missing Pieces. The Company's Response Was Brilliant | Inc.com
![am i missing something? the lego discovery set asks for 2 black pieces with studs on the side for step 2 of the telescope, yet the pieces are nowhere inside the bag. am i missing something? the lego discovery set asks for 2 black pieces with studs on the side for step 2 of the telescope, yet the pieces are nowhere inside the bag.](https://external-preview.redd.it/y3ll3z-zCuIsd9qr6aCKx_RkEiHo83IckqqtWhay3Wc.jpg?width=640&crop=smart&auto=webp&s=2881a04a7e3b1da9b435f055394f06cd5f970b6d)
am i missing something? the lego discovery set asks for 2 black pieces with studs on the side for step 2 of the telescope, yet the pieces are nowhere inside the bag.
![LEGO on Twitter: "@AlexSwain1 We're so sorry to hear that! You can order any missing pieces on our website: https://t.co/lB8fElPpY3 or simply call our customer service team, who will be able to LEGO on Twitter: "@AlexSwain1 We're so sorry to hear that! You can order any missing pieces on our website: https://t.co/lB8fElPpY3 or simply call our customer service team, who will be able to](https://pbs.twimg.com/media/Dcf1uKjX0AAb4WO.jpg)
LEGO on Twitter: "@AlexSwain1 We're so sorry to hear that! You can order any missing pieces on our website: https://t.co/lB8fElPpY3 or simply call our customer service team, who will be able to
![LEGO on Twitter: "@willbailey_dev Our system automatically cancels parts requests that are out of the ordinary (in this case, many missing pieces), as we'd like to gather more information about such a LEGO on Twitter: "@willbailey_dev Our system automatically cancels parts requests that are out of the ordinary (in this case, many missing pieces), as we'd like to gather more information about such a](https://pbs.twimg.com/media/Erl5s9QW8AIO6ch.jpg)
LEGO on Twitter: "@willbailey_dev Our system automatically cancels parts requests that are out of the ordinary (in this case, many missing pieces), as we'd like to gather more information about such a
![Please tell me Lego sends out replacement parts quickly! Missing one peice and stalled on bag 6. : r/lego Please tell me Lego sends out replacement parts quickly! Missing one peice and stalled on bag 6. : r/lego](https://i.redd.it/aakgb9xnnua71.jpg)